Terms & Conditions

Our prices are quoted in US Dollars.
We take our final payment from customers in Sri Lankan Rupees at the exchange rate prevailing at the time of the payment.

Our Cancellation Policy

  • All cancellations must be advised in writing and will take effect the day it is received by Fortaleza.
  • Cancellations received 14 days prior to the arrival date will incur a charge of 50% of the total booking cost
  • Cancellations received 7 days prior to the arrival date will incur a charge of 100% of the total booking cost
  • No shows and stays that are cut short will incur a charge of 100% of the total cost.

Our Child Policy

Children under the age of 3 years may stay free of charge. A baby cot can be provided upon request.

An extra bed will be provided at an additional rate, inclusive of breakfast for children from 3 years and above however the hotel must be informed at the time of booking.

Check out and Check in

Check out time is 12:00 hrs midday, and check in time 14:00 hrs.
A late checkout time can be arranged at an extra cost dependent on room availability.

If you have any questions about our Terms & Conditions and Privacy Policy, please e-mail your questions to us at reservations@fortaleza.lk

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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